Shipping and delivery
How long delivery takes, how it is arranged and what to check when your fridge arrives.
Estimate your delivery
If you order today, this is the estimated delivery date. We count Monday to Friday and do not account for local public holidays.
Estimated delivery times by region
| Destination | Estimated timeframe | Please note |
|---|---|---|
| Mainland Spain and Portugal | 4–9 working days | Usual timeframe for addresses accessible by road transport. |
| Rest of the European Union | 7–15 working days | May vary depending on distance and shipping route. |
| United Kingdom, Switzerland, Norway and other European destinations | 10–20 working days | Additional logistics checks or documentation may be required. |
| Islands and remote areas | 12–25 working days | Transit may take longer depending on availability and access. |
These are estimates, not guaranteed dates. They may vary depending on destination, availability or transport disruptions. We will notify you of changes.
How it works
- We prepare your order Once confirmed, we email you a summary.
- We dispatch it We keep you informed about progress and any important issues.
- We arrange delivery Providing a valid phone number helps coordinate arrival.
- You receive it Check the packaging and the product before installation.
Before delivery
- Measure the access route. Doorways, corridors, stairs and lifts: the fridge must fit through, including its packaging.
- Tell us if access is difficult. Let us know before dispatch so we can find the best solution.
- Make sure someone is at home. Ideally, someone who can inspect the delivery.
- Have an old one? Request free collection before delivery. We explain it under WEEE recycling .
When it arrives
- Inspect the packaging If you see dents or signs of moisture, note them on the carrier's delivery note and take photos.
- Check the model Check the reference and overall condition before installation.
- Let it settle After transport, the appliance should generally stand upright before being plugged in. Check the manual for the required time.
- Tell us about any problems Email us as soon as possible at info@hogarfrigorifico.com with your order number and photos.
Frequently asked questions
Are delivery times exact?
No. They are estimates and may vary by destination, availability and transport issues.
Do you deliver outside Spain?
Yes, we deliver to various European destinations. Check your region's timeframe above.
What if delivery is delayed?
We will notify you. If we fail to deliver within the agreed period, you may give us a reasonable extension and, if we still do not deliver, cancel the contract and obtain a refund.
Does signing the delivery note limit my rights?
No. Signing for delivery does not remove your return or warranty rights. However, noting visible damage helps us resolve it sooner.