Warranties and complaints
If your fridge is faulty or not what you ordered, we are responsible. Here is what the law provides and how we handle it.
The statutory warranty
Every new fridge purchased by a consumer is covered by a statutory warranty of 3 years from delivery in Spain. It is free, requires no extra purchase and is the seller's responsibility. Other EU countries may have different periods, with a minimum EU protection of 2 years.
Key time limits at a glance
| Period | What it means |
|---|---|
| 3 years | For a lack of conformity to become apparent, counting from delivery. |
| 2 years | During this time, a defect is presumed to have existed at delivery. You do not have to prove it. |
| 5 years | To make a claim, counting from when the defect becomes apparent. |
| 10 years | Availability of spare parts and technical service after the manufacturer stops producing the model. |
Check your warranty
Enter the delivery date to see where you stand.
What you can request
- Repair or replacement You can choose unless an option is impossible or disproportionate. It is free of charge, including transport, labour and materials, and must be completed within a reasonable period.
- Price reduction or cancellation If repair or replacement is impossible, is not carried out within a reasonable time or does not resolve the issue, you may request a price reduction or, unless the defect is minor, cancel the contract and receive your money back.
How to make a claim
- Gather the details Order number, model and a clear description of the problem.
- Email us Send it to info@hogarfrigorifico.com with photos or video if available.
- We explain the next step Technical inspection, collection or the appropriate solution. While a product is being repaired or replaced, the warranty period is suspended.
Manufacturer warranties
Some manufacturers provide an additional commercial warranty. If a model includes one, we state this on its product page. It never replaces or reduces the statutory warranty.
What is not covered
The warranty covers lack of conformity, not damage caused by incorrect installation contrary to the instructions, misuse, impacts after delivery or normal wear and tear.
If you wish to complain
Email us at info@hogarfrigorifico.com and we will respond as soon as possible. You may also request a complaints form. If we cannot reach an agreement, you can contact your local consumer advice office or take legal action.