Privacy policy
What personal data we process, why, for how long and how you can exercise your rights.
Data controller
ALI NEXUS LTD, whose registered office is at OFFICE 18998, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom, is the controller of personal data collected through this site and customer communications. For privacy enquiries, email alinexus@proton.me.
What personal data we process
- Identity and contact details: name, email address, phone number and anything you tell us when you write.
- Order: delivery and billing addresses, purchased products and order history.
- Payment: payments are processed by the selected payment gateway. We do not store full card details.
- Cancellation and complaints: details you submit through the form, including date and time.
- Technical data: IP address, browser, technical logs and the cookies described in the cookie policy .
Purposes and legal bases
| Purpose | Legal basis | Retention |
|---|---|---|
| Processing orders, deliveries, returns and warranties | Performance of a contract | For the duration of our relationship and the applicable statutory claim periods |
| Responding to enquiries | Legitimate interests or pre-contractual steps | For as long as necessary to respond and follow up |
| Meeting accounting and tax obligations | Legal obligation | The periods required by applicable law |
| Website security and fraud prevention | Legitimate interests | For as long as needed for this purpose |
| Marketing communications, if you consent | Consent | Until you withdraw consent |
Who we share it with
Only with those necessary to provide the service: carriers, payment gateways, hosting and email providers, advisers and public authorities where required by law. Where they act on our behalf, they do so under contract and following our instructions.
International transfers
Our company is based in the United Kingdom, and some service providers may operate outside the European Economic Area. In such cases, transfers are made using the safeguards provided for by the GDPR, such as an adequacy decision or standard contractual clauses.
Your rights
You may request access to, correction or erasure of your personal data, restriction of processing, objection and data portability, and withdraw consent at any time. Email us at alinexus@proton.me stating your request.
If you believe your rights have not been properly addressed, you may complain to the Spanish Data Protection Agency or the supervisory authority in your country.
Changes to this policy
We may update this policy if the law or our processes change. The date of the latest update appears at the top of the page.